Frequently Asked Questions

Simply visit the signup form to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

No, you’re only charged based on the amount of time your cleaner was actually at your premises working. If they finish early, you aren’t charged the full amount quoted.

Absolutely not! Au Facility Services wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Our Au Facility Cleaners use commercial grade equipment and products it makes the job quicker and more efficient, but if you prefer certain brands or products, we are happy to use the ones provided by you.

Please contact us immediately and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by. We don’t want our customers to feel bad after our service, that’s also the reason we are most trusted cleaners in Melbourne.

Au Facility Services don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.